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Medical & Healthcare Programs ►Pharmacy Technician with Medical Administration Certificate Program with Clinical Externship


Program includes National Certification & a Clinical Externship Opportunity



Pharmacy Technician with Medical Administration

This program will prepare students to enter the pharmacy field and take the Pharmacy Technician Certification Board’s PTCB exam. Course content includes pharmacy terminology, pharmacy calculations, reading and interpreting prescriptions and defining generic & brand names drugs. Additionally, this program includes a Medical Administration course covering key topics such as medical ethics and law, basics of insurance billing and coding, telephone techniques, scheduling appointments, and medical records management.


Pharmacy Technician with Medical Administration Certificate program

This comprehensive course will prepare students to enter the pharmacy field and take the Pharmacy Technician Certification Board’s PTCB exam. Course content includes pharmacy medical terminology, reading and interpreting prescriptions and defining generic and brand names drugs and much, much more! Program also includes an optional clinical externship at a local healthcare provider! This also program prepares students to function effectively in many of the administrative and clerical positions in the healthcare industry. It provides students a well-rounded introduction to medical administration that delivers the skills students require to obtain an administrative medical assistant position or advance within their current healthcare career. This course covers the following key areas and topics:

  • Pharmacy calculations
  • Medical terminology specific to the pharmacy
  • Skills to read and interpret prescriptions
  • Review of the top 200 drugs
  • Skills to identify drugs by generic and brand names
  • Dosage calculations, I.V. flow rates, drug compounding, and dose conversions
  • Dispensing of prescriptions, inventory control, and billing and reimbursement
  • History and background of the medical assisting profession
  • Interpersonal skills, medical ethics, and basic medical law
  • Telephone techniques and skills for scheduling appointments
  • Medical terminology
  • Basics of insurance billing and coding
  • Medical records management, confidentiality of the medical record, initiating a medical record for a new client and filing reports in the medical record
  • HIPAA review and patient bill of rights and confidentiality
  • Financial and practice management
  • Health insurance coverage, and billing and coding procedures
  • Professional fees, billing and collecting procedures, accounting systems and credit arrangements
  • Medical accounting, financial statements, cost analysis, and budgets for the medical practice
  • Specimen collection, laboratory safety and federal and state regulations
  • Assisting with medical emergencies 

Lesson Checklist

Each lesson has a prescribed, detailed checklist of activities for successful completion of the lesson. This includes lesson objectives, readings, and recommended assignments. Although assignments are optional, the instructor will grade and provide feedback on submitted assignments.


Course Materials:

  • The Pharmacy Technician: Foundations and Practices. Custom Edition for Condensed Curriculum International
  • The Pharmacy Technician: Foundations and Practices Lab Manual and Workbook, Second Custom Edition
  • Pharmacy Technician Program Student Workbook. Second Custom Edition for Condensed Curriculum International

Module/Lesson Structure

The Pharmacy Technician program is divided into four main content modules. Each module contains one or more lesson presentations to view. These lesson presentations are the “lectures” which, along with the textbook readings and resources, will help you learn the material. The lesson presentations aim to address a variety of learning styles and preferences using text, audio, video, etc. Each lesson contains at least one Check Your Understanding interactive self-assessment that will help you gauge your comprehension of that lesson’s content. Many lessons include supplemental resources such as games, animations, videos, and interactive activities. Using these additional materials will deepen your understanding of the content. Each module has a Module test (the last Module concludes with a Final Exam for all students).

Medical Administrative Assistant

Lesson Checklist

Each lesson includes a prescribed checklist of activities for successful completion of the lesson. This includes lesson objectives, readings, and recommended assignments. Although assignments are optional, the instructor will grade and provide feedback on submitted assignments.

Course Materials

  • Kinn’s The Administrative Medical Assistant,
  • Kinn’s The Administrative Medical Assistant Student Workbook

Module/Lesson Structure

The Medical Administrative Assistant program is divided into six main content modules. The textbook is Kinn’s The Administrative Medical Assistant, 7e. Each module contains one or more lesson presentations to view. These lesson presentations are the “lectures” which, along with the textbook readings and resources, will help you learn the material. The lesson presentations aim to address a variety of learning styles and preferences using text, audio, video, etc. Each lesson contains at least one Check Your Understanding interactive self-assessment that will help you gauge your comprehension of that lesson’s content. Many lessons include supplemental resources such as games, animations, videos, and interactive activities. Using these additional materials will deepen your understanding of the content. Each module has a Module test (the last Module concludes with a Final Exam for all students).

Module 1 - History of Pharmacy Practice

  • Lesson 1 - History of Pharmacy Practice
  • Reading Assignment: Chapter 1 (pp. 1-11)
  • Lesson 2 - The Professional Pharmacy Technician
  • Reading Assignment: Chapter 2 (pp. 12-26)
  • Lesson 3 - Communication and Customer Care
  • Reading Assignment: Chapter 3 (pp. 27-41)
  • Lesson 4 - Pharmacy Laws and Ethics
  • Reading Assignment: Chapter 4 (pp. 42-62)
  • Lesson 5 - Terminology and Abbreviations
  • Reading Assignment: Chapter 5 (pp. 63-112)

Module 2 - Retail Pharmacy

  • Lesson 6 - Retail Pharmacy
  • Reading Assignment: Chapter 6 (pp. 113-132)
  • Lesson 7 - Health-System Pharmacy
  • Reading Assignment: Chapter 7 (pp. 133-149)
  • Lesson 8 - Technology in the Pharmacy
  • Reading Assignment: Chapter 8 (pp. 150-161)
  • Lesson 9 - Inventory Management and Health Insurance Billing
  • Reading Assignment: Chapter 9 (pp. 162-173)
  • Lesson 10 - Introduction to Compounding
  • Reading Assignment: Chapter 10 (pp. 174-188)
  • Lesson 11 - Introduction to Sterile Products
  • Reading Assignment: Chapter 11 (pp. 189-204)

Module 3 - Basic Math Skills

  • Lesson 12 - Basic Math Skills
  • Reading Assignment: Chapter 12 (pp. 205-227)
  • Lesson 13 - Measurement Systems
  • Reading Assignment: Chapter 13 (pp. 228-243)
  • Lesson 14 - Dosage Calculations
  • Reading Assignment: Chapter 14 (pp. 244-268)
  • Lesson 15 - Concentrations and Dilutions
  • Reading Assignment: Chapter 15 (pp. 269-286)
  • Lesson 16 - Alligations
  • Reading Assignment: Chapter 16 (pp. 287-303)
  • Lesson 17 - Parenteral Calculations
  • Reading Assignment: Chapter 17 (pp. 304-324)

Module 4 - The Body and Drugs

  • Lesson 18 - Dosage Formulations and Administration
  • Reading Assignment: Chapter 18 (pp. 325-347)
  • Lesson 19 - The Body and Drugs
  • Reading Assignment: Chapter 19 (pp. 348-370)
  • Lesson 20 - Drug Classifications
  • Reading Assignment: Chapter 20 (pp. 371-397)
  • Lesson 21 - The Skin
  • Reading Assignment: Chapter 21 (pp. 398-405)
  • Lesson 22 - Eyes and Ears
  • Reading Assignment: Chapter 22 (pp. 406-415)
  • Lesson 23 - The Gastrointestinal System
  • Reading Assignment: Chapter 23 (pp. 416-431)
  • Lesson 24 - The Musculoskeletal System
  • Reading Assignment: Chapter 24 (pp. 432-441)
  • Lesson 25 - The Respiratory System
  • Reading Assignment: Chapter 25 (pp. 442-455)
  • Lesson 26 - The Cardiovascular, Circulatory, and Lymph Systems
  • Reading Assignment: Chapter 26 (pp. 456-471)
  • Lesson 27 - The Immune System
  • Reading Assignment: Chapter 27 (pp. 472-485)
  • Lesson 28 - The Renal System
  • Reading Assignment: Chapter 28 (pp. 486-492)
  • Lesson 29 - The Endocrine System
  • Reading Assignment: Chapter 29 (pp. 493-504)
  • Lesson 30 - The Reproductive System
  • Reading Assignment: Chapter 30 (pp. 505-513)
  • Lesson 31 - The Nervous System
  • Reading Assignment: Chapter 31 (pp. 514-525)

Module 5 - Special Topics

  • Lesson 32 - Pediatric and Neonatal Patients
  • Reading Assignment: Chapter 32 (pp. 527-536)
  • Lesson 33 - Geriatric Patients
  • Reading Assignment: Chapter 33 (pp. 537-543)
  • Lesson 34 - Biopharmaceuticals
  • Reading Assignment: Chapter 34 (pp. 544-548)

Note: This program can be completed in 6 months. However, students will have online access to this program for a 12-month period. 

Module 1 Introduction to Medical Assisting

  • Lesson 1 Becoming a Successful Student
    • Reading Assignment: Chapter 1 (pp.1-10)
  • Lesson 2 The Healthcare Industry
    • Reading Assignment: Chapter 2 (pp.11-29)
  • Lesson 3 The Medical Assisting Profession
    • Reading Assignment: Chapter 3 (pp.31-42)
  • Lesson 4 Professional Behavior in the Workplace
    • Reading Assignment: Chapter 4 (pp.43-51)
  • Lesson 5 Interpersonal Skills and Human Behavior
    • Reading Assignment: Chapter 5 (pp.53-73)
  • Lesson 6 Medicine and Ethics
    • Reading Assignment: Chapter 6 (pp.75-91)
  • Lesson 7 Medicine and the Law
    • Reading Assignment: Chapter 7 (pp.93-120)

Module 2 Administrative Medical Assisting

  • Lesson 8 Computer Concepts
    • Reading Assignment: Chapter 8 (pp.121-134)
  • Lesson 9 Telephone Techniques
    • Reading Assignment: Chapter 9 (pp.135-153)
  • Lesson 10 Scheduling Appointments
    • Reading Assignment: Chapter 10 (pp.169-173)
  • Lesson 11 Patient Reception and Processing
    • Reading Assignment: Chapter 11 (pp.175-186)
  • Lesson 12 Office Environment and Daily Operations
    • Reading Assignment: Chapter 12 (pp.187-210)
  • Lesson 13 Written Communications and Mail Processing
    • Reading Assignments: Chapter 13 (pp.211-233)

Module 3 Health Information in the Medical Office

  • Lesson 14 The Paper Medical Record
    • Reading Assignment: Chapter 14 (pp.235-261)
  • Lesson 15 The Electronic Medical Record
    • Reading Assignment: Chapter 15 (pp.263-273)
  • Lesson 16 Health Information Management
    • Reading Assignment: Chapter 16 (pp.275-285)
  • Lesson 17 Privacy in the Physician's Office
    • Reading Assignment: Chapter 17 (pp.287-300)

Module 4 Billing and Coding Procedures

  • Lesson 18 Basics of Diagnostic Coding
    • Reading Assignment: Chapter 18 (pp.301-323)
  • Lesson 19 Basics of Procedural Coding
    • Lesson 19 Basics of Procedural Coding
  • Lesson 20 Basics of Health Insurance
    • Reading Assignment: Chapter 20 (pp.349-370)
  • Lesson 21 The Health Insurance Claim Form
    • Reading Assignment: Chapter 21 (pp.371-394)
  • Lesson 22 Professional Fees, Billing, and Collecting
    • Reading Assignment: Chapter 22 (pp.395-420)

Module 5 Financial and Practice Management

  • Lesson 23 Banking Services and Procedures
    • Reading Assignment: Chapter 23 (pp.421-439)
  • Lesson 24 Financial and Practice Management
    • Reading Assignment: Chapter 24 (pp.441-452)
  • Lesson 25 Medical Practice Management and Human Resources
    • Reading Assignment: Chapter 25 (pp.453-479)
  • Lesson 26 Medical Practice Marketing and Customer Service
    • Reading Assignment: Chapter 26 (pp.481-492)

Module 6 Assisting with Medical Emergencies and Career Development

  • Lesson 27 Emergency Preparedness and Assisting with Medical Emergencies
    • Reading Assignment: Chapter 27 (pp.493-525)
  • Lesson 28 Career Development and Life Skills
    • Reading Assignment: Chapter 28 (pp.527-553)

Note: This program can be completed in 6 months. However, students will have online access to this program for a 24-month period.

Education and Certifications
  • Pharmacy Technicians should have or be pursuing a high school diploma or GED.
  • There are no state approval and/or state requirements associated with this program.
  • Students who complete this course are prepared for national certification:
    • Pharmacy Technician Certification Board (PTCB) national technician certification exam.
    • National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA) exam.

National Certification

Students who complete the Auburn University Pharmacy Technician program will be prepared to sit for the Pharmacy Technician Certification Board (PTCB) national technician certification exam and the National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA) exam. Although there are no state eligibility or registration requirements for Medical Administrative Assistants, in order to work as a pharmacy technician, many states nationwide are requiring that technicians achieve national PTCB technician certification.This comprehensive program is designed to prepare students to sit for this PTCB national certification exam and the NHA –CMAA exam.Students who complete this program can and do sit for these national certification exams and are qualified, eligible and prepared to do so.

Clinical Externship / Hands on Training / Practicum

Although not a requirement of this program, once students complete this program they have the ability to participate in a clinical externship and/or hands on practicum so as to practice the skills necessary to perform the job requirements of a Pharmacy Technician and or a Medical Administrative Assistant. Students will be assisted with completing a resume and/or other requirements necessary to work in a hospital, physicians practice, clinic and/or with other healthcare organizations.  All students who complete this program are eligible to participate in an externship and will be placed in a healthcare organization near their location.  Auburn University works with national healthcare organizations and has the ability to place students in clinical externship opportunities nationwide.Although not a requirement of this program, once students complete this program they have the ability to participate in a clinical externship and/or hands on practicum so as to practice the skills necessary to perform the job requirements of a Pharmacy Technician and or a Medical Adminstrative Assistant. Students will be assisted with completing a resume and/or other requirements necessary to work in a hospital, physicians practice, clinic and/or with other healthcare organizations. All students who complete this program are eligible to participate in an externship and will be placed in a healthcare organization near their location. Clark State Community College works with national healthcare organizations and has the ability to place students in clinical externship opportunities nationwide.