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Hospitality, Travel & Creative Program ►Travel Agent Specialist with Bookkeeping Certificate Program




This training program combines a three course training track:

  • Travel Agent & Tourism
  • Travel Agent Geography
  • Professional Bookkeeping

Travel agent career professionals consistently help people plan family vacations, corporate trips, cruises, international travel, and specialty tours such as adventure vacations. Travel agents generally have access to important information regarding fares and discounts, and are knowledgeable about particular geographic locations. Overall, a travel agent career professional can help consumers plan the most appropriate travel arrangements for their needs.


The Job Outlook

Employment of travel agents is projected to grow by 10 percent from 2010 to 2020, about as fast as the average for all occupations. Clients who want customized travel experiences, such as adventure tours, will continue to require the expertise of agents. However, the ability of travelers to research vacations and book their own trips using the Internet is expected to continue to suppress demand for travel agents.


Travel Agent and Tourism (180 Hours)

Are you interested in learning more about a travel agent career? Would you like to better understand travel and tourism jobs? Our Travel Agent and Tourism course can help you learn more about the daily life of a travel agent and take the first step in getting quality training.Travel agent career professionals consistently help people plan family vacations,corporate trips,cruises,international travel,and specialty tours such as adventure vacations. Travel agents generally have access to important information regarding fares and discounts,and are knowledgeable about particular geographic locations. Overall,a travel agent career professional can help consumers plan the most appropriate travel arrangements for their needs. Our travel agent course provides training on the essentials of travel and tourism,from air transportation to the cruise industry and more. Let our course be your first step in getting one of many interesting travel and tourism jobs such as working for a corporation,online travel agency,or even working from home!

After completing this course, you should be able to:

  • Identify basics of the travel industry and how to deliver quality tourism services
  • Recall strategies for coordinating transportation
  • Recognize steps for coordinating and booking accommodations,attractions,and destinations
  • Define the elements of potential economic,political,environmental,and social impacts
  • Recall methods for communicating with clients and marketing and selling to the public

Travel Agent Geography (180 Hours)

A professional travel agent must match the traveler with the right destination and services this course helps you learn how to do that exact thing. Travel Agent Geography approaches geography from the travel industry perspective and is designed not just for travel agents but for all travel professionals. Among the highlights are detailed information on attractions, climate, lodging, and cultural patterns. Sample itineraries and profiles of typical visitors to each destination are also included in this course.

After completing this course, you should be able to:

  • Identify strategies for selling geographical destinations
  • Recall features of North,South American,Caribbean destinations and more
  • Identify features of European and Asian destinations and more
  • Recognize climate patterns,culture,and typical visitor types for destinations around the world
  • List the steps to start your own travel business

Professional Bookkeeping (270 Hours)

Are you well organized? Do you like working with official papers and enjoy seeing a set of figures add up properly? If so,Professional Bookkeeping could be the career for you! Every business,no matter how large or small,must “keep books” and as organizations increase and financial regulations become stricter,there is a greater demand for Certified,Professional Bookkeepers. Our Professional Bookkeeping course will cover the multitude of areas that a bookkeeper may address during the work day -how to handle payroll,purchases,billings,cash,fixed assets,inventory,and create financial statements.

After completing this course, you should be able to:

  • Identify the daily tasks and procedures involved with bookkeeping
  • Define inventory systems and the steps needed to issue financial statements
  • Recall the methods for managing credits and collections
  • List the steps involved in accounts payable and record keeping
  • Identify the basics of payroll management


Travel Agent and Tourism Module 1

The Travel Industry and Marketing

  • Services and Tourism
  • What is Tourism?
  • History of Travel and Tourism
  • Maps
  • Tourism’s Challenges and Opportunities
  • Foundations for Understanding Tourist Motivations
  • Specialized Tourist Segments
  • Delivering High Quality Service

Travel Agent and Tourism Module 2

Delivering Quality Tourism Services

  • Quality
  • Service Encounters
  • Quality and Customer Satisfaction
  • Anticipating and Meeting Guest Needs
  • Serving Traveler Needs
  • Why Use Intermediaries?
  • One-Level Distribution Channels
  • Two and Three Level Distribution Channels
  • Selling

Travel Agent and Tourism Module 3

Technology and Transportation

  • Improving Operating Efficiency and Effectiveness
  • Changing Communication and Distribution Channels
  • Improving Profitability
  • Point-of-Sale Systems
  • Management Information Systems
  • Surface Transportation
  • Scenic Railroads
  • Highways and Byways
  • Airlines

Travel Agent and Tourism Module 4

Accommodations and Food/Beverage

  • Lodging
  • Classifications and Rating Systems
  • Franchising
  • Management Contracts
  • Major Influences on the Development of Food and Beverage
  • Building a Culinary Heritage
  • Building Profitable Operations
  • Beverage Operations

Travel Agent and Tourism Module 5

Attractions and Destinations

  • Heritage Attractions
  • Commercial Attractions
  • Gaming
  • Shopping
  • Live Entertainment
  • Classifying Destinations
  • Sporting Activities
  • Year-Round Playgrounds

Travel Agent and Tourism Module 6

Economic, Political, Environmental,and Social Impacts

  • Economic Growth and Vitality
  • Multiplier Concept
  • Tourism and Politics
  • Public/Private Organizations
  • Tourism Planning
  • Social and Cultural Benefits of Tourism
  • Using Culture to Attract Tourisms
  • Unintended Consequences of Tourism

Travel Agent and Tourism Module 7

Sustaining Tourism’s Benefits

  • When is Tourism Too Much of a Good Thing?
  • What’s in a Name?
  • Establishing Standards
  • Going Green
  • Future of Sustainability
  • The Shape of Tourism Markets
  • Emerging Tourism Markets
  • Transportation Transformations
  • Service Enhancements
  • Tourism Research

Travel Agent Geography Module 1

Geography and Tourism

  • Elements of Geography
  • The Influence of Tourism
  • Place and Space
  • The Opportunity
  • New England
  • Mid-Atlantic
  • South-Atlantic

Travel Agent Geography Module 2

Geography of the United States

  • East South Central
  • East North Central
  • West South Central
  • West North Central

Travel Agent Geography Module 3

United States and Canada

  • Mountain
  • Pacific
  • Canada
  • Canadian Territories

Travel Agent Geography Module 4

Geography of Mexico and Caribbean

  • Mexico and Central America
  • Greater Antilles
  • Lesser Antilles
  • Other Windward Islands

Travel Agent Geography Module 5

Geography of Caribbean and South America

  • Barbados
  • Trinidad and Tobago
  • The Atlantic Islands
  • The Andes Countries
  • Middle-Latitude South America
  • Brazil and the Guyanas

Travel Agent Geography Module 6

Geography of Europe

  • Western Europe
  • Northern Europe
  • Southern Europe
  • Central Europe and Balkan States

Travel Agent Geography Module 7

Geography of Russia and the Middle East

  • Russia and its Neighbors
  • The Central Asian Countries Created from the Former Soviet Union
  • Middle East
  • The Arabian Peninsula

Travel Agent Geography Module 8

Geography of Africa

  • North Africa
  • West Africa
  • East Africa
  • Southern Africa

Travel Agent Geography Module 9

Geography of Africa and Asia

  • Central and Interior Africa
  • East Asia
  • South Asia
  • Southeast Asia

Travel Agent Geography Module 10

Geography of Asia, Australia, New Zealand and the Islands of South Pacific

  • Indochina-Vietnam,Cambodia,and Laos
  • Polynesia
  • Melanesia,Micronesia,and Other Pacific Islands
  • New Zealand and Australia

Travel Agent Geography Module 11

Start a Travel Business

  • The Travel Agent's World
  • Travel Business Risks
  • Home-based Travel Agents
  • Defining Your Market
  • Choosing Your Clients
  • Research Your Market
  • Sizing Up the Competition
  • Laying Your Foundation
  • Start Up Costs
  • Travel Specific Software
  • Price Your Time & Package
  • All About Tours &Cruises
  • The Adventure Travel
  • Senior Travel
  • Advertising & Promotion
  • Controlling Your Finances

Professional Bookkeeping Module 1

The Basics of Bookkeeping

  • The Bookkeeper Position
  • Difference Between Accounting and Bookkeeping
  • Financial Accounting Basics
  • The Accounting Cycle
  • Accrual Basis of Accounting
  • Chart of Accounts
  • The Ledger Concept
  • Trial Balance
  • Closing the Books
  • Journal Entries

Professional Bookkeeping Module 2

Financial Statements

  • Income Statement Overview
  • Balance Sheets
  • Cash Flows
  • Interpretation of Financial Statements
  • Accounts Payable and Receivable
  • Profit Ratios
  • Bookkeeping Controls
  • Sales and Collection
  • Invoices
  • Cash Processing

Professional Bookkeeping Module 3

Payables Processing, Inventory and Assets

  • Payables System
  • Expense Report Processing
  • Petty Cash System
  • Inventory Accounting
  • Inventory Cost Layering Overview
  • Fixed Assets and Depreciation
  • Fixed Asset Classifications
  • Debt Accounting

Professional Bookkeeping Module 4

Payroll

  • Payroll Cycle
  • Employee Time Tracking
  • Gross Pay Calculations
  • Benefits and Deductions
  • Accounting for Payroll Transactions
  • Payroll Taxes
  • Workers’ Compensation Insurance
  • Income Tax Filings
  • Small Business Tax Reduction Strategies

Professional Bookkeeping Module 5

Credit and Collections

  • Credit and Collection Management
  • Credit Procedures
  • Sales Orders
  • Credit Examination Procedures
  • Credit Controls
  • Collection Procedure
  • Collection Controls
  • Credit Policy

Professional Bookkeeping Module 5

Credit and Collections

  • Credit and Collection Management
  • Credit Procedures
  • Sales Orders
  • Credit Examination Procedures
  • Credit Controls
  • Collection Procedure
  • Collection Controls
  • Credit Policy

Professional Bookkeeping Module 5

Credit and Collections

  • Credit and Collection Management
  • Credit Procedures
  • Sales Orders
  • Credit Examination Procedures
  • Credit Controls
  • Collection Procedure
  • Collection Controls
  • Credit Policy

Professional Bookkeeping Module 5

Credit and Collections

  • Credit and Collection Management
  • Credit Procedures
  • Sales Orders
  • Credit Examination Procedures
  • Credit Controls
  • Collection Procedure
  • Collection Controls
  • Credit Policy

Professional Bookkeeping Module 5

Credit and Collections

  • Credit and Collection Management
  • Credit Procedures
  • Sales Orders
  • Credit Examination Procedures
  • Credit Controls
  • Collection Procedure
  • Collection Controls
  • Credit Policy

Professional Bookkeeping Module 6

Credit and Collections

Professional Bookkeeping Module 7

Credit Application

  • Adjustments to a Credit Application
  • Customer Credit Ratings
  • Third Party Credit Ratings
  • Ongoing Credit Monitoring
  • Credit Documentation
  • Financial Statements
  • Ratios
  • Liquidity Index
  • Credit Risk Reduction
  • Credit Insurance

Professional Bookkeeping Module 7

Customer Billings and Collection Tactics

  • Billing Processing
  • Efficient and Effective Billing
  • Statement of Accounts
  • Payment Handling
  • Check Receipt
  • Tactics:Calls,Letters and Holds
  • Credit Repayments
  • Payment Deductions
  • Product Returns Management
  • Skip Tracing

Professional Bookkeeping Module 8

Collections, Litigation and Laws

  • Management of a Collection Agency
  • Litigation and Bankruptcy Tactics
  • Chapter 11 Bankruptcy
  • Allowance for Doubtful Accounts
  • Credit and Collection Technology
  • Document Imaging
  • Product and Service Improvements
  • Credit and Collection Measurements
  • Credit and Collection Laws

Professional Bookkeeping Module 9

Overview of Payables

  • Transaction Cycles
  • Invoice Processing
  • Processing Procedures
  • Types of Payments
  • Checks,Drafts,Transfers
  • Expense Reimbursement
  • Procurement Cards
  • Sales and Use Tax Overview
  • Tax Audits

Professional Bookkeeping Module 10

Accounting for Payables

  • Finance Issues
  • Payment Timing
  • Applicable Accounts to Charge
  • Closing Payables
  • Expense Reports
  • Department Management
  • Payables Manager
  • Responsibilities
  • Payables Controls
  • Payables Policies

Professional Bookkeeping Module 11

Payables Record Keeping

  • Payables Fraud
  • Personal Purchases
  • Payables Technology
  • Automated W-9 Forms
  • Vendor Master File
  • Payables Filing System
  • Government Reporting
  • Unclaimed Property
  • Cost Recovery
  • Payables Management

Professional Bookkeeping Module 12

Payroll Management

  • Payroll Cycle Duration
  • Electronic Payments
  • Definition of an Employee
  • W-2 Contractor
  • Employee Withholding Liability
  • Employee Time Tracking
  • Employee Compensation
  • Difference Between Salaries and Wages

Professional Bookkeeping Module 13

Employee Benefits and Payroll Taxes

  • The Provider and Recipient of Benefits
  • Flexible Spending Accounts
  • Time Off
  • Payroll Deductions
  • Income Tax Withholding
  • Social Security Tax
  • Medicare Tax
  • Earned Income Credit
  • Common Paymaster Rule

Professional Bookkeeping Module 14

Taxes and Accounting for Payroll

  • Tax Remittances
  • Tax Deposit Schedules
  • Accuracy of Deposits Rule
  • Unemployment Taxes
  • Unemployment Benefit Claims
  • Payments to Employees
  • Accounting Journal Entry
  • Accrued Wages,Bonuses and Commissions
  • Tax Deposits

Professional Bookkeeping Module 15

Payroll Reports, Recordkeeping and Procedures

  • Payroll Register
  • Employment Application
  • Employer Identification Number
  • Forms:Timecard
  • Payroll Controls
  • Payroll Measurements
  • Payroll Entries to Headcount Ratio
  • Outsourcing Option

**Outlines are subject to change,as courses and materials are updated.**

Required Materials:

  • Travel Perspectives: A Guide to Becoming a Travel Professional by Ginger Gorham and Susan Rice
  • Selling Destinations by Marc Mancini
  • Start Your Own Travel Business and More by Rich Mintzer & Entrepreneur Press
  • Bookkeeping 101 & Beyond with Peachtree Accounting (DVDs) by Robert Henry

Certification

Upon successful completion of our Professional Bookkeeping course, students will be prepared for an entry-level position as a bookkeeper in an office setting and will be prepared to sit for the NACPB national certification exam. NACPB's Bookkeeper Certification assures employers you have bookkeeping knowledge and skill. You obtain the Certification by passing the Uniform Bookkeeper Certification Examination.

Upon successful completion of our Travel and Tourism course, students will be prepared for an entry-level position as a travel agent in a travel agency and will be prepared to take the National Travel Agent Proficiency (TAP) Test. The TAP Test is a basic competency test that measures the entry-level knowledge of travel professionals within all aspects of the travel industry. The test was developed by The Travel Institute and the American Society of Travel Agents (ASTA) to provide a national standard of entry-level proficiency for the travel industry.

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