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Hospitality, Travel & Creative Program ►Travel Agent Specialist Certificate Program




This training program combines a two course training track:

  • Travel Agent & Tourism
  • Travel Agent Geography

Travel agent career professionals consistently help people plan family vacations, corporate trips, cruises, international travel, and specialty tours such as adventure vacations. Travel agents generally have access to important information regarding fares and discounts, and are knowledgeable about particular geographic locations. Overall, a travel agent career professional can help consumers plan the most appropriate travel arrangements for their needs.


The Job Outlook

Employment of travel agents is projected to grow by 10 percent from 2010 to 2020, about as fast as the average for all occupations. Clients who want customized travel experiences, such as adventure tours, will continue to require the expertise of agents. However, the ability of travelers to research vacations and book their own trips using the Internet is expected to continue to suppress demand for travel agents.


Travel Agent and Tourism 180 Hours

Are you interested in learning more about a travel agent career? Would you like to better understand travel and tourism jobs? Our Travel Agent and Tourism course can help you learn more about the daily life of a travel agent and take the first step in getting quality training.Travel agent career professionals consistently help people plan family vacations, corporate trips, cruises, international travel, and specialty tours such as adventure vacations.

Travel agents generally have access to important information regarding fares and discounts, and are knowledgeable about particular geographic locations. Overall, a travel agent career professional can help consumers plan the most appropriate travel arrangements for their needs. Our travel agent course provides training on the essentials of travel and tourism , from air transportation to the cruise industry and more. Let our course be your first step in getting one of many interesting travel and tourism jobs such as working for a corporation, online travel agenc y, or even working from home!

After completing this course, you should be able to:

  • Identify the role of the travel agent and various sectors of the industry
  • Define the elements of basic travel geography
  • List strategies for coordinating air travel and cruises
  • Recognize the roles the internet and social media play in the travel industry
  • Recall methods for communicating with clients and marketing and selling to the public

Travel Agent Geography 180 Hours

A professional travel agent must match the traveler with the right destination and services this course helps you learn how to do that exact thing. Travel Agent Geography approaches geography from the travel industry perspective and is designed not just for travel agents but for all travel professionals. Among the highlights are detailed information on attractions, climate, lodging, and cultural patterns. Sample itineraries and profiles of typical visitors to each destination are also included in this course.

After completing this course, you should be able to:

  • Identify strategies for selling geographical destinations
  • Identify features of North and South American destinations and more
  • Identify features of European and Asian destinations and more
  • Identify climate patterns, culture, and typical visitor types for destinations around the world
  • Identify the steps to start your own travel business


Travel Agent and Tourism Module 1

The Travel Industry and Marketing

  • Services and Tourism
  • What is Tourism?
  • History of Travel and Tourism
  • Maps
  • Tourism’s Challenges and Opportunities
  • Foundations for Understanding Tourist Motivations
  • Specialized Tourist Segments
  • Delivering High Quality Service

Travel Agent and Tourism Module 2

Delivering Quality Tourism Services

  • Quality
  • Service Encounters
  • Quality and Customer Satisfaction
  • Anticipating and Meeting Guest Needs
  • Serving Traveler Needs
  • Why Use Intermediaries?
  • One-Level Distribution Channels
  • Two and Three Level Distribution Channels
  • Selling

Travel Agent and Tourism Module 3

Technology and Transportation

  • Improving Operating Efficiency and Effectiveness
  • Changing Communication and Distribution Channels
  • Improving Profitability
  • Point-of-Sale Systems
  • Management Information Systems
  • Surface Transportation
  • Scenic Railroads
  • Highways and Byways
  • Airlines

Travel Agent and Tourism Module 4

Accommodations and Food/Beverage

  • Lodging
  • Classifications and Rating Systems
  • Franchising
  • Management Contracts
  • Major Influences on the Development of Food and Beverage
  • Building a Culinary Heritage
  • Building Profitable Operations
  • Beverage Operations

Travel Agent and Tourism Module 5

Attractions and Destinations

  • Heritage Attractions
  • Commercial Attractions
  • Gaming
  • Shopping
  • Live Entertainment
  • Classifying Destinations
  • Sporting Activities
  • Year-Round Playgrounds

Travel Agent and Tourism Module 6

Economic, Political, Environmental,and Social Impacts

  • Economic Growth and Vitality
  • Multiplier Concept
  • Tourism and Politics
  • Public/Private Organizations
  • Tourism Planning
  • Social and Cultural Benefits of Tourism
  • Using Culture to Attract Tourisms
  • Unintended Consequences of Tourism

Travel Agent and Tourism Module 7

Sustaining Tourism’s Benefits

  • When is Tourism Too Much of a Good Thing?
  • What’s in a Name?
  • Establishing Standards
  • Going Green
  • Future of Sustainability
  • The Shape of Tourism Markets
  • Emerging Tourism Markets
  • Transportation Transformations
  • Service Enhancements
  • Tourism Research

Travel Agent Geography Module 1

Geography and Tourism

  • Elements of Geography
  • The Influence of Tourism
  • Place and Space
  • The Opportunity
  • New England
  • Mid-Atlantic
  • South-Atlantic

Travel Agent Geography Module 2

Geography of the United States

  • East South Central
  • East North Central
  • West South Central
  • West North Central

Travel Agent Geography Module 3

United States and Canada

  • Mountain
  • Pacific
  • Canada
  • Canadian Territories

Travel Agent Geography Module 4

Geography of Mexico and Caribbean

  • Mexico and Central America
  • Greater Antilles
  • Lesser Antilles
  • Other Windward Islands

Travel Agent Geography Module 5

Geography of Caribbean and South America

  • Barbados
  • Trinidad and Tobago
  • The Atlantic Islands
  • The Andes Countries
  • Middle-Latitude South America
  • Brazil and the Guyanas

Travel Agent Geography Module 6

Geography of Europe

  • Western Europe
  • Northern Europe
  • Southern Europe
  • Central Europe and Balkan States

Travel Agent Geography Module 7

Geography of Russia and the Middle East

  • Russia and its Neighbors
  • The Central Asian Countries Created from the Former Soviet Union
  • Middle East
  • The Arabian Peninsula

Travel Agent Geography Module 8

Geography of Africa

  • North Africa
  • West Africa
  • East Africa
  • Southern Africa

Travel Agent Geography Module 9

Geography of Africa and Asia

  • Central and Interior Africa
  • East Asia
  • South Asia
  • Southeast Asia

Travel Agent Geography Module 10

Geography of Asia, Australia, New Zealand and the Islands of South Pacific

  • Indochina-Vietnam,Cambodia,and Laos
  • Polynesia
  • Melanesia,Micronesia,and Other Pacific Islands
  • New Zealand and Australia

Travel Agent Geography Module 11

Start a Travel Business

  • The Travel Agent's World
  • Travel Business Risks
  • Home-based Travel Agents
  • Defining Your Market
  • Choosing Your Clients
  • Research Your Market
  • Sizing Up the Competition
  • Laying Your Foundation
  • Start Up Costs
  • Travel Specific Software
  • Price Your Time & Package
  • All About Tours &Cruises
  • The Adventure Travel
  • Senior Travel
  • Advertising & Promotion
  • Controlling Your Finances

**Outlines are subject to change,as courses and materials are updated.**

Materials Included:

  • Travel Perspectives: A Guide to Becoming a Travel Professional by Ginger Gorham and Susan Rice
  • Selling Destinations by Marc Mancini
  • Start Your Own Travel Business and More by Rich Mintzer & Entrepreneur Press
  • All materials are included in this course.

Certification

Upon successful completion of our Travel and Tourism course, students will be prepared for an entry-level position as a travel agent in a travel agency and will be prepared to take the National Travel Agent Proficiency (TAP) Test. The TAP Test is a basic competency test that measures the entry-level knowledge of travel professionals within all aspects of the travel industry. The test was developed by The Travel Institute and the American Society of Travel Agents (ASTA) to provide a national standard of entry-level proficiency for the travel industry.

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